Shipping policy

Shipping policy

Thank you for visiting and shopping at Silk Leaf. Below are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2 to 3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping method: TCS
Estimated delivery time: 5 to 7 business days
Shipment cost: Calculated at checkout

Delivery delays can occasionally occur due to weather, courier disruptions, or public holidays.

Shipment confirmation and order tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

We take great care in packaging your ceramic vases and lamps to ensure they arrive safely. However, if your order arrives damaged:

Please contact us within 48 hours of delivery.

* Send clear photos of the damaged item and packaging to silkleaf.co@gmail.com

* We will offer replacement & full refund based on your preference.

Please save all packaging materials and the damaged items before filing a claim.

If you have any questions about your shipment, feel free to contact us silkleaf.co@gmail.com